Resume

Experience (Partial Data - Download the PDF Resume  or go to my LinkedIn for Complete Experience Details)

November 2022 - Current

HP Inc – Workstations Technical Support Agent

·      problem solving & de-escalation as needed

·      technical support & customer service

·      2nd shift responsibility: federal team back up after 6p or when the fed team is out of office due to a holiday

·      verbal & written communication

·      note taking & active listening

March 2022 - November 2022

Collabera (Ascendion) – Desktop Support Engineer

·      IT support specialist for the HP Omen technical support team (contingent/contract worker through Collabera)

·      problem solving & de-escalation as needed

·      technical support & customer service

·      verbal & written communication

·      note taking & active listening

October 2018 - February 2022

GameStop – Store Manager

·      Leadership

·      Hiring, training, and holding myself and the team accountable 

·      Store deposit & submitting team payroll 

·      Sales & Customer Service

August 2018 - February 2019

CNM HackerSpace – Student Officer

·      Secretary of the student organization

·      Participation in Pi Wars 2019 and 2020

·      Learned python

·      Worked in a team of other programmers

August 2012 - Present

Holiday History Book – Personal Project – theHolidayHistoryBook.com (currently inactive)

·      Personal project that helped me learn new front end technologies

o   HTML, CSS, and BootStrap

o   Continue to think of ideas to improve it

June 2019 – August 2019

Rural Sourcing Inc – Junior Associate Web Developer

·      Primary job was to learn how to be a developer in a professional setting

·      Learned new languages and ways to code

o   BootStrap, SVG, and Angular

·      Learned new how to use new tools

o   Git and API services

·      Worked on a web app project with a team of four, including myself.

June 2017 – January 2019

Office Depot Office Max – Tech Supervisor

·      Software and hardware repair on PCs

·      Hardware repair on iPhones

·      Trained new techs and led a team of techs

August 2011 – April 2012

Early College Academy / Career Enrichment Center – Unpaid Intern

·      Debugged HTML code

·      Wrote new short lessons for the teacher

·      Installed OSs into blank new computers

·      Occasionally tutored his new students

Skills

• Programing Skills

  • Proficient: 

    • HTML

    • CSS

  • Some (varying degrees of knowledge): 

    • Python

    • JavaScript

    • Angular

    • React

    • SQL

    • PHP & PERL

  • Computer Literacy

    • Linux: 

      • Ubuntu

      • Raspberry Pi 

    • Windows:

      • 7

      • 10

      • 11

    •  OSx

    • Terminal

    • FileZilla 

    • Virtual Machines

    • Git

• Work well in a team 

  • leadership

  • delegation

  • active listening

Education

Central New Mexico Community College

• Computer Information Systems

  • Focus: Web Technologies Associate

  • Graduated: 2016

• Computer Information Systems

  • Focus: Cyber Security Associate

  • Graduation: No ETA - Originally took courses in this focus for personal knowledge due to a persistent cyber attack on my at the time home network. Did not continue to pursue degree once the issue was resolved with the knowledge acquired